Fetch help

Clear expectations for every pickup.

Fetch coordinates local pickup requests. It does not promise instant availability, live GPS tracking, item availability, or a particular delivery outcome before a Fetcher reviews the route.

Before you request

Confirm the pickup address, item details, delivery address, and requested timing. Add a listing screenshot, order reference, or receipt when it will help complete the handoff.

After you pay the deposit

The $10 request deposit is credited toward the final delivery total. Once payment is confirmed, eligible Fetchers can review the request. Availability and acceptance are not guaranteed.

Item and service limits

Fetch does not carry alcohol, tobacco, controlled substances, weapons, cash, illegal goods, hazardous materials, unsealed perishables, or unsafe items. Item availability and condition remain subject to the actual pickup.

Need to check an existing request?

Sign in to your account to see the deposit status, Fetcher assignment, customer-safe status notes, and any available delivery proof. The account is the source of truth for a request's current status.

View your request

New request

Ready to send a Fetcher?

Start with the route details. You will save the request before continuing to the existing platform-hosted deposit checkout.

Start a pickup request